Buyers FAQ

AlteraOrbe. Secure online orders.

 

Is safe to place an order in our website?

Sure. All our orders are carried out safely by PayPal.
If you don't have a paypal account, sign up here.

 

How does PayPal work?

PayPal acts like a digital wallet where you can securely store all your payment options, such as your bank account and credit card. When you want to make a payment, you do not have to pull out your credit card or type your billing info every time. Simply click on the PayPal checkout button, log in to your PayPal account, and select your preferred payment method. PayPal will complete the payment process without sharing your info with merchants and sellers. More info on PayPal.

 

What about the shipping rates?

Shipping rates may vary depending on the quantity and your country of origin:

  • Spain: 3.00€ First item + 1.00€ each additional item
  • Europe (EU countries): 4.00€ First item + 2.00€ each additional item
  • US & Worldwide: 6.00€ First item + 3.00€ each additional item
  • US & Worldwide (without jewel cases): 4.00€ First item + 3.00€ each additional item (this option includes safe wrapping for disc and cover art)

When will my item (CD, CD-R, DVD...) arrive?

Delivery is made by the Spanish National and International Mail Service (CORREOS).
Once the item is shipped, the estimated delivery time depends on the shipping zone:
  • Spain: 2-3 working days.
  • Europe (EU countries): 5-6 working days.
  • Europe (non EU conuntries): 7-10 working days.
  • Other countries (US, Asia, Africa, Canada...): 10-15 working days.

Shipments to some international destinations may taker longer due to customs clearance and local postal logistics. Please be patient but if you have not received the item within a month, you may contact us.

 

What happens if my item arrives damaged?

Although all our items are guaranteed and revised before shipment, you have 30 days from its reception to check them. Altera Orbe will replace any damaged/non working item in order to mantain our high quality standards. However, it will require an authorization before the replacement. To get this authorization, simply send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it identifying the item damaged/non working and including a brief description of the problem and a photo if it has been damaged during transportation.

 

May I find some of your published works in another online store?

Yes, you may find some albums from Bruno Sanfilippo, Max Corbacho and Ran Kirlian in the following stores:

  • Worldwide: ad21music
  • US: CDBaby, Amazon, CDUniverse, CDConnection, Discogs
  • Europe: Diskpol (Spain), Little Universe (UK), Cue Records (Germany), HORUS CyclicDaemon (Czech Republic)
  • Japan: Xavier Records
  • Russia: Faria Records

 

My question has not been answered in this page. What should I do?

If you have any questions or comments, please do not hesitate to contact us.
You may send us an e-mail to the following address This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Altera Orbe brings you the opportunity to buy directly from the artists supporting their music and mantaining alive the ambient scene.


Thank you for your kind support.

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